FAQ

Shipping

How long does it take for my order to be delivered?

  • Orders are prepared as soon as it received, usually take from 2-5 days for orders to be delivered.

Is there Delivery Charges?

  • Orders are subject to 2 KD delivery charge

Product

My order is missing something, what to do?

  • Our Control Team in our warehouse ensure that each order is fulfilled as required and well-sealed. However, if you have a missing item from your order please contact our customer service by email, live chat, or call us to resolve the issue.

Received wrong item, what to do?

  • Mistakes can occur, in such case please contact our customer service and they will help you resolve your issue.

Can you Notify me when item is in stock?

  • If you are a registered user, you can select “notify me” if item is out-stock. Once the item is re-stocked you will be informed.

What to do if my item is faulty?

  • Rarely occurring as our Quality Assurance department work hard to ensure that all product you receive function properly. Yet, if you witness such case please contact our customer service by email, live chat, or call us.

Return And Refund

What is the Return Policy for Miniso?

  • All Miniso product are subject to 14 days Return & Exchange Policy.
  • For your safety, Makeup tools, Cosmetic, beauty & skin care, and perfume cannot be returned or exchanged.

How can I return an Item?

  • To return an item, please send us an email on [email protected], and include the following detail:
    • Your name
    • Invoice number
    • Item Barcode
    • Phone number

    Is the Return Process Long?

    • Once your request is received, we will send our logistic carries to you to pick up the item you want to return.

    Is returning an item free?

    • If the item contains production malfunction, then the return will be for free
    • For others cases, 1.750 KD delivery will be deducted from the amount returned

    How is refund made?

    • Refunds are made in the same method as purchases.Please note that payments made by Knet , Visa and Master Card may take up from 4 to 6 weeks to refund.

    How long does it take to Receive my Refund?

    • Refund Payment for Knet, Visa, Master card takes from 4 to 6 weeks